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Customer Care Specialist/Receptionist - Keys Auto Center

Company: Warren Henry Automotive Group
Location: Key West
Posted on: June 6, 2021

Job Description:

Position OverviewThis position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization.Responsibilities Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations. Operate customer relationship management (CRM) software to efficiently manage phone and showroom traffic. Hear and resolve complaints from customers or the public. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Close repair orders when customer vehicles are picked up and parts are received and delivered. Process purchase orders for vendors and post to general ledger. Print totals shown on cash receipts register and verify against cash on hand. Scan sales deposits, service repair orders, parts counter tickets into Dealership Management System, DSDA daily. Post Parts manufacturer invoices daily. Print customer adverse action forms in Dealer Track. Provide coverage for Dealership Accounting Specialist when needed. Provide information about the company, such as location of departments or offices, employees within the organization, or services provided. Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Receive cash, check or credit card payment and record and process transactions accurately for all departments. Process purchase orders for vendors. Prepare Fed-Ex shipments. Process company Thank you letters received from BDC to include adhering labels on envelopes, sort by salesperson and deliver accordingly for personalized signatures. Maintain monthly gas log. Maintain lobby or reception area clean, neat and well organized. Other special projects or duties requested by Dealership Accounting Manager.QualificationsEducation:High School Graduate or General Education Degree (GED): RequiredExperience: One year of customer service oriented experience in a position with high walk-in traffic.Computer Skills:This position requires an intermediate level of competency using Microsoft Office Suite.Other Requirements: Incumbentmust maintain a polished, professional appearance. This position requires incumbent to be highly reliable and on time to work as scheduled.WORK ENVIRONMENTThe work environment is extremely fast paced and energetic.Summary of Benefits:In addition to a competitive compensation package we offer awesome benefits like these: Health Insurance Dental Vision Long-term disability income protection (100% employer paid premium) Optional Short-term disability Life and Accident insurance (100% employer paid premium) Optional life buy-up, spousal and child coverages Supplemental insurance 401K retirement plan with employer contributions Paid Time Off Legal service Tuition Reimbursement Referral Program Philanthropic Opportunities

Keywords: Warren Henry Automotive Group, Key West , Customer Care Specialist/Receptionist - Keys Auto Center, Other , Key West, Florida

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