Complex Reservations Manager - The Keys Collection
Company: Fairfield Inn Key West
Location: Key West
Posted on: June 6, 2021
Highgate is a leading real estate investment and hospitality
management company widely recognized as an innovator in the
industry. Highgate is the dominant player in major U.S. gateway
cities including New York, Boston, Miami, San Francisco and
Honolulu, with a growing Caribbean and Latin America footprint. The
hospitality forward company provides expert guidance through all
stages of the property cycle, from planning and development through
recapitalization or disposition. Highgate has a proven record of
developing its diverse portfolio of bespoke lifestyle hotel brands,
legacy brands, and independent hotels and resorts with contemporary
programming and digital acumen. The company utilizes
industry-leading revenue management tools that efficiently identify
and predict evolving market dynamics to drive outperformance and
maximize asset value. With an executive team consisting of some of
the most experienced hotel management leaders, the company is a
trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in New York, Chicago, Dallas,
London, Miami, and Seattle. www.highgate.com .
The Fairfield Inn & Suites at The Keys Collection opened in May
2015 and is one of the newest hotels in Key West, Florida. This
newly built, contemporary hotel is located at the entry point of
Key West at 3852 North Roosevelt Boulevard, and is convenient to
all of the island's best attractions including Duval Street (where
Key West's best restaurants, nightlife and shopping reside), Old
Town, Mallory Square, Smathers Beach, Duval Street, Fort Zachary
Taylor and the Hemingway House. Fairfield Inn & Suites at The Keys
Collection offers 133 brand new guest rooms.
The Complex Reservations Manager is responsible for maximizing
Rooms revenue through management of the hotel's room inventory, and
for assisting in managing of the day-to-day activities and duties
of the Reservations Department.
-Maximize room revenue and occupancy by reviewing status daily.
Monitor selling status of house daily, such as: flash report,
-Attend daily and weekly Revenue Strategy meetings.
-Follows the Revenue Strategy program according to SOP.
-Review arrivals report and daily flash report to ensure
-Be completely competent in all PMS functions used by
-Monitor competitors for occupancy and rate, and recommend changes
based on findings.
-Be knowledgeable on property information (outlets, hours of
operation, etc.) and ensure the staff is trained to communicate
hotel information to callers.
-Comply with hotel policies on billing, routing, master accounts,
A/R accounts and PM accounts.
-Ensure timely processing of travel agent checks.
-Control suite inventory.
-Maintain rate integrity program.
-Make weekly test calls according to hotel standards.
-Be knowledgeable about the uses and functions of, GDS FTCRS and
-Ensure that Forecast is completed on a timely basis, according to
-Maintain a professional working relationship and promote open
lines of communication with managers, employees and other
-Assist in preparation of monthly revenue and occupancy
-Know the hotel's rate quoting standards.
-Complete weekly work schedule for reservation sales agents
according to business forecast, payroll budget guidelines and
-Process/correct daily payroll sheets.
-Follow and enforce all hotel credit policies.
-Understand and follow Revenue Strategy restrictions.
-Be familiar with all corporate sponsored programs such as airline
mileage, Triple Upgrade, or VIP programs, and the standards and
procedures for each. Ensure that staff is knowledgeable in
understanding and implementing corporate programs.
-Update group information daily. Maintain and be familiar with
future group blocks.
-Communicate availability/close outs to wholesalers.
-Monitor all V.I.P.'s, special guests and requests.
-Maintain required pars of all Reservations and stationary
-Review Reservations log book and Guest Request log on a daily
-Maintain an organized and comprehensive filing system with
documentation of reservations, reports, restrictions, etc.
Keywords: Fairfield Inn Key West, Key West , Complex Reservations Manager - The Keys Collection, Other , Key West, Florida
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