Company: Highgate Hotels
Location: Key West
Posted on: June 6, 2021
Highgate is a premier real estate investment and hospitality
management company widely recognized as an innovator in the
industry. Highgate is the dominant player in U.S. gateway markets
including New York, Boston, Miami, San Francisco and Honolulu.
Highgate also has a key presence in Barcelona. Highgate’s portfolio
of global properties represents an aggregate asset value exceeding
$10B and generates over $2B in cumulative revenues. The company
provides expert guidance through all stages of the hospitality
property cycle, from planning and development through
recapitalization or disposition. Highgate also has the
creativity and bandwidth to develop bespoke hotel brands and
utilizes industry leading proprietary revenue management tools that
identify and predict evolving market dynamics to drive out
performance and maximize asset value. With an executive team
consisting of some of the industry’s most experienced hotel
management leaders, the company is a trusted partner for top
ownership groups and major hotel brands. Highgate maintains
corporate offices in London, New York, Dallas, and
Located in historic Old Town, Southernmost
Beach Resort expands over 6 acres on a serene part of the island
with Atlantic Ocean front views, gorgeous Key West architecture,
and all the amenities you desire in a beach resort. Just a short
walk or bike ride from Key West’s boutique shops, art galleries,
eclectic restaurants, and non-stop nightlife, the resort spans over
two city blocks and offers guest rooms that are located within easy
reach of both the beach and world-famous Duval Street.
Greet guests as
they arrive at and depart from the beach, set up chairs, towels,
and umbrellas per guest’s requests. Ensure knowledge of daily
events on property so there are amenities set aside for them.
Responsible for attending to immediate needs of each guest upon
arrival and throughout their stay for beach related needs, etc.
Ensures all pool, beach, and laundry facilities are clean. Proper
knowledge of local area to help suggest things for guests. Thorough
knowledge of all hotel services and amenities.
each guest with great customer service to be sure all job related
standards are being performed correctly and completely.
understand the business needs of the guest service department based
on hotel occupancy and special events, and provide input for the
guest service schedule to ensure proper coverage to provide service
room closet or on the luggage rack).
and explain hotel facilities and features to guests.
complete knowledge at all times of: a. all hotel features/services,
hours of operation. b. location and functionality of laundry
facilities c. daily house count and expected arrivals/departures.
d. how to contact local life guards, police if necessary e. assist
with summer activities around hotel
accurate knowledge of scheduled functions within the hotel to
direct guests to correct locations.
accurate knowledge of local attractions and activities to recommend
for guest inquiries.
guests with concierge related services. Knowledge of local
restaurants, special events, city attractions, and guest
accurate directions to guests on inquiries of transportation within
the local area.
beach telephone within three (3) rings using correct greeting and
guest complaints immediately.
and maintain appearance of beach and shed as well as making sure
all amenities are in working shape
and tracking of all beach equipment and toys and bring up anything
that may be broken or needs replacing
guests’ needs, respond promptly and acknowledge all guests even
towels and chair covers to laundry continuously to ensure they are
always being cleaned for new guests
to have an in house and arrival guest list to ensure beach
amenities are only being handed out to hotel guests
cleanliness of both pool areas
proper usage of laundry facilities to ensure no damage is done to
are representative of minimum levels of knowledge, skills and /or
abilities. To perform this job successfully, the employee will
possess the abilities or aptitudes to perform each duty
proficiently with or without reasonable accommodation.
to satisfactorily communicate in English (speak, read, write) with
guests, co-workers and management to their
to perform assigned duties with attention to detail, speed,
accuracy, follow-through, courtesy, cooperativeness and work with a
minimum of supervision.
to use time management and organization when it comes to cleaning
towels, pool areas, and handing out amenities to guests on
to effectively deal with internal and external customers, some of
whom will require high levels of patience, tact, and diplomacy to
to work well under pressure of guests guest requests and handle
multiple tasks at once.
and regular and reliable attendance.
skills and the ability to work well with co-workers and the
guest relations training
school graduate or equivalent
various physical movements throughout the work areas, such as
taking chairs to all areas of beach, setting up umbrellas in the
sand, and transporting loads of towels to and from laundry
to grasp, push or pull heavy loads, and lift and/or carry or
otherwise move chairs, towels, and umbrellas
to stand, walk and/or sit and continuously perform essential job
manual dexterity in one hand to be able to load and unload chairs
and cushions from beach shed
to perform tasks requiring bending, stooping, kneeling, and walking
significant distances on property.
Keywords: Highgate Hotels, Key West , Beach Attendant, Other , Key West, Florida
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