Reservations Agent - The Gates Hotel
Company: Highgate Hotels
Location: Key West
Posted on: May 31, 2021
is a premier real estate investment and hospitality management
company widely recognized as an innovator in the industry. Highgate
is the dominant player in U.S. gateway markets including New York,
Boston, Miami, San Francisco and Honolulu. Highgate also has an
expanding presence in key European markets through properties in
London, Paris, Barcelona, Vienna and Prague. Highgates portfolio of
global properties represents an aggregate asset value exceeding
$10B and generates over $2B in cumulative revenues. The company
provides expert guidance through all stages of the hospitality
property cycle, from planning and development through
recapitalization or disposition. Highgate also has the creativity
and bandwidth to develop bespoke hotel brands and utilizes industry
leading proprietary revenue management tools that identify and
predict evolving market dynamics to drive out performance and
maximize asset value. With an executive team consisting of some of
the industrys most experienced hotel management leaders, the
company is a trusted partner for top ownership groups and major
hotel brands. Highgate maintains corporate offices in London, New
York, Dallas, and Seattle.
The Gates is a new lifestyle hotel in Key
West offering an intimate setting that invites guests to celebrate
the islands colorful history and creative spirit. Mixing
contemporary design and retro Floridian flair, The Gates Hotel
features guestrooms with modern amenities that uniquely combine
upscale sophistication and polished service with the islands casual
Reservations Agent is responsible for handling reservations,
inquiries and cancellations in an attentive, courteous and
efficient manner, and quoting available rates to maximize room
revenue according to Highgate Hotel standards. He/she is also
responsible for participating in the monthly Rooms Merchandising
all incoming calls promptly, in an attentive, courteous and
proper operation of the PBX console and ensure that all hotel
standards are met.
proper two-way radio etiquette at all times when communication with
guest inquiries about hotel services, facilities and hours of
room reservations while focusing on maximizing room revenue and
average rate using standard rate quoting scenario at all times. Up
sell rooms when possible.
reservations into the computer according to standard operating
and work closely with the Sales Department concerning group
bookings and be familiar with all in-house groups.
and block rooms using hotel standards for Group Rooming lists and
aware of closed out and restricted dates.
availability calendar and communicate all relevant information to
the operations staff.
accurate files and reports.
all special reservations, to include V.I.P. reservations, packages
and block rooms using hotel standards for Group Rooming Lists and
and give input on trends and opportunities to maximize
forecasts as required by management.
daily sales activity and alert Guest Services Manager of sold out
nights, group status and possible problem situations.
no-show revenue daily, if required at property.
travel agent checks, if required at property.
able to perform all duties of Guest Services Agent and assist at
front desk as needed.
comprehend and be able to operate all relevant aspects of the Front
Desk computer system.
able to perform and complete all tasks and duties on the shift
checklist in a timely and efficient manner.
availability to wholesalers.
for occupancy at area hotels.
reservations and group contracts.
Reservations logbook and Guest Request log on a daily
advance deposit/balance sheet.
packages according to hotel standards.
travel agent commissions.
reservations on a monthly basis.
School diploma or equivalent required.
in a hotel or a related field required.
course work in related field helpful.
Keywords: Highgate Hotels, Key West , Reservations Agent - The Gates Hotel, Other , Key West, Florida
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