Operations Manager - Rooms

Company: Hersha Hospitality Management LP
Location: Key West
Posted on: May 3, 2021

Job Description:

Opportunity:  Operations Manager

Manage operations including but not limited to: complimentary breakfast service, housekeeping, and front office in accordance with established guest service and sustainability standards. Position is focused on Rooms Department reporting directly to the Front Office Manager. May be assigned to other departments at the hotel as needed including Night Audit, Housekeeping, Reservations, F&B, Maintenance, Accounting etc.

Potential Career Path   

Assistant General Manager - General Manager

Essential Job Functions

• Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
• Ensure quality standards of complimentary food service stations are maintained. 
• Assist Front Desk Manager & Front Office Supervisor in creating Front Office Schedule.
• Manage labor and food cost expenses to fit within budgets and/or updated forecasts.
• Position will work shifts covering front desk and cleaning rooms as needed.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Work as Manager on Duty, when necessary.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High school diploma or equivalent.
• 1 to 2 years of related experience.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

PARROT KEY HOTEL & VILLAS IS AN IDYLLIC KEY WEST HIDEAWAY OFFERING SIMPLE LUXURY, COMFORT AND STYLE IN A SERENE WATERFRONT OASIS. Five acres of award-winning tropical gardens surround Parrot Key, with pretty paths meandering through colorful foliage and beautiful landscaping. Four sparkling pools are nestled among their own private sculpture garden with The Grove Kitchen & Bar offering a range of refreshing drinks and delicious food. Each guestroom, suite and villa boasts spectacular views of either the calm ocean or the lush gardens. From your peaceful haven, it’s hard to believe that the energetic and eclectic vibe of Old Town Key West, is just a 3 miles away.

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Keywords: Hersha Hospitality Management LP, Key West , Operations Manager - Rooms, Other , Key West, Florida