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Assistant General Manager

Company: Hampton Inn Key West
Location: Summerland Key
Posted on: November 22, 2021

Job Description:

What will you be doing most days?


-Participate in sales calls and site visits with members of the sales team to acquire new business or close on business
-Review financial reports and statements and work to determine areas of concern and improve performance
-Coach and support hotel team members to effectively manage wages and controllable expenses
-Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters
-Ensure service, technical skills, and other training occurs throughout the property
-Establish and maintain open, collaborative relationships with direct reports and entire team
-Establish a presence with team members on property and actively solicits team member feedback and utilize an "open door" policy
-Hire team members who demonstrate strong functional expertise, creativity, and leadership
-Observe service behaviors of team members and provides feedback to individuals and/or supervisors.
-Review comment cards, guest survey results, and other data to identify areas of improvement with team members
-Analyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstacles
-Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
-Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
-Ensure policies are administered fairly and consistently and that each team member's performance is evaluated and recognized where appropriate
-Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members

Keywords: Hampton Inn Key West, Key West , Assistant General Manager, Executive , Summerland Key, Florida

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